服务条款

Sabah Booking（以下简称“本公司”）为了提供优质服务及顺利的行程予預訂方（以下简称“您”），以及确保双方都能在充分暸解的情況下完成交易，订定服务条款如下：


基本条款



  1. 『确认单』不能作为订位的保证，运营商/旅游公司有权因应客满的状况取消您的预订（沒有给保证金的预订）而不事先通知，但本公司会密切追踪您的预订是否有变，若有变化将尽快通知您。若要避免这类状况，您必须预先缴付全额或部分预订金（根据各运营商或旅游公司的政策），以确实保留您的预订。

  2. 所有的住宿、配套、旅游团、租車及其他服务项目，在您提出询问本公司替您查询时即使有名额可供预订，本公司是无法替您先卡位的，只能请该单位尽可能预留。在收到您的付款及完整的个人资料后，我们才送往预订，才能确实保留名额。

  3. 若查询名额並向您报告可供订位后，但所有订位程序、付款、资料缴交在数天后才完成，我们无法保证该名额还有被预留。

  4. 所有的预订，建议至少提早一星期预订，本公司会在入住/出游前5天发送邮件提醒。

  5. 若您的计划有变，请务必尽早提出取消，你可透过电邮，电话或登入自行取消。

  6. 若您临时取消（入住前一天 或 参团前12小时），或原约定时间而沒有出现（包括迟到、联络不上、自行放弃等 NO-SHOW 情况），旅游公司有权收取每人团费之100%的取消费，並由本公司负责追讨。

  7. 旅游团的价格以共车（SIC）为基准，若您需要私人团，价格将有所变动。

  8. 办理退款事宜，除扣除原运营商/旅游公司规定的费用外，将会另征收5%的手续费作为取消费。

  9. 刊登的行程时间及安排仅供参考，将会依据当下情况进行任何必要的更动。

  10. 各家旅游公司及运营商都有自己的政策，若与本站刊载的政策有所出入，一切以该公司/运营商为准。

  11. 若您提供的个人资料不实，本公司有权拒绝（取消）您的预订。

  12. 本条款及细则的中、英文版如有任何差异，均以英文版本为准。

  13. 网站内容或预订规则可能不尽完善，或有让您混淆的地方，敬请提出询问，若中间有误解，均以站方的诠释为准。



免责声明



  1. 旅游公司或运营商提供服务的满意度、完整性、设施新旧程度等均与本公司无关，若您有任何投诉或建议，可透过本公司转达。

  2. 不是透过本网站预订的旅游团/客房/汽车，即使是由同一家旅游公司/运营商提供，本公司是不负任何责任的。

  3. 您的自身安全、個人財物、班機時間、行程規劃等，均與本公司無關。

  4. 各团有可能因各种自然或人为因素而取消，例如：天气，路况，人力或车辆调配等，无法保证 100% 成行，但旅游公司都将尽力而为。

  5. 若您提供的个人资料有误，例如姓名、电话、接送地点、护照号码、指定的房型、参加的活动...等，而导致无法顺利成行，本公司不负任何责任，而您的预订将视为临时取消，无法作任何退款。

  6. 运营商及旅游公司有权修改服务内容而不另行通知。

  7. 若因为坏天气、坍塌、路上交通意外及其他可能的突发状况而导致您赶不上当天的班机，旅游公司将不负责原旅游服务之外的机票、食宿及其他相关的支出。

  8. 运营商不负责及承担任何因意外事故（例如汽车抛锚）而发生的所有损失、不便及费用。行程启程后将不获任何退费。

  9. 基于本公司作业的便利性，本公司有权拒绝任何类型的预订而不必告知原因。



即時提出投訴以獲得最佳解決方案是您的責任


如果您对于您假期期间的安排有所不满，并且您可以证明这是旅行社或导游违反合同的结果，您必须采取一切合理措施（包括但不局限于告知相关人员），以尽可能减低对您 假期的影响，是为『减轻损失』条款（Mitigation of Loss）。如果您没有尽快（或当场）投诉并且给旅行社或导游合理的时间和机会将事情纠正，或者如果您不接受任何合理的解决问题方式，恕不接受事后索赔。



Personal Data Protection


This Personal Data Protection Notice ("Notice") describes how Netquas Holiday Sdn. Bhd. [and its respective subsidiaries, associate companies and jointly controlled entities] ("the company") uses your Personal Data.


In the event of any conflict between the English and other language versions, the English version shall prevail. The Company shall have the right to modify, update or amend the terms of this Notice at any time by [notifying you and/or placing the updated Notice on the the Company website ("Website") at the following link: http://sabahbooking.com. By continuing to communicate with the Company or use The Company's services following the modifications, updates or amendments to this Notice, such actions shall signify your acceptance of such modifications, updates or amendments.


Collection of Personal Data


  1. "Personal Data" means information about you, from which you are identifiable, including but not limited to your name, identification card number, telephone numbers, address, email address, date of birth, age, gender, photograph, race, ethnic origin, nationality, passport number, social media contact, marital status, information about your company and your designation in your company, credit/debit card details, your flight and travel details, frequent flyer number or other loyalty program membership number, or any information about you which you have provided to the Company in any correspondence or when you engage the Company for services and/or any information about you that has been or may be directly or indirectly collected, stored, used and processed by the Company from time to time. The Company may also collect sensitive personal data such as data relating to your health, religion or other similar beliefs, and you hereby expressly consent to the use of such sensitive personal data, and sensitive personal data will form part of the definition of "Personal Data".

  2. In addition to the Personal Data you provide to the Company directly, the Company may also collect your Personal Data from a variety of sources, including from inquiry forms, application forms, registration forms and/or other similar forms, company searches, corporate documents that may contain your personal data, governmental agencies, when you interact and communicate with the Company at any events, fairs or roadshows, via the Website or otherwise or when you make enquiries. If you do not wish to have cookies placed on your computer while browsing the Website, please set your browsers to refuse cookies before using the Website, with the drawback that certain features of the Website may not function properly without the aid of cookies.

  3. Provision of your Personal Data is mandatory for the Purposes (as outlined below). If you do not provide the Company with your Personal Data, the Company will not be able to provide the services you have requested, such as organising your travel arrangements.


Purposes of Processing


  1. The Company may use and process your Personal Data to provide you the services you have requested, to perform the contract you have entered into with the Company and for the purposes relating to the business and activities of the Company which shall include, without limitation the following ("the Purposes"):-


    • to process your travel arrangements or for matters related to your travel arrangements, including for flight and accommodation bookings, making ground arrangements, purchasing insurance, application of visa, etc;

    • to facilitate your participation in any contests or promotional/marketing events which you have signed up for;

    • to facilitate your participation in loyalty programs;

    • for purposes of billing and payments relating to the services you have requested;

    • to contact and correspond with you regarding various matters pertaining to the services you have requested, such as the status of your travel arrangements, last minute cancellations, etc;

    • to respond to questions, comments and feedback from you;

    • for internal administrative purposes, such as auditing, data analysis, and to improve our services;

    • for purposes of detection, prevention and prosecution of crime;

    • to enforce or defend the Company's legal rights and/or to obtain legal advice;

    • for the Company to comply with its obligations under law whether within or outside Malaysia;


    and you agree and consent to the Company using and processing your Personal Data in the manner as identified in this Notice.




Marketing and promotional purposes


  1. Unless you have indicated otherwise, the Company may also use and process your Personal Data for marketing and advertising purposes such as to:-


    • send you communications regarding the Company's latest promotions and services;

    • Contact and inform you about events, fairs or exhibitions which may be of interest to you;

    • conduct market surveys


    by way of post, telephone calls, short messaging service (SMS) and/or by email ("Marketing Purposes")


    If you do not consent to the Company processing your Personal Data for the Marketing Purposes, please notify the Company using the contact details stated below.




Transfer of Personal Data


  1. Your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia, such as in the following circumstances:


    • Where travel arrangements have been made in a country outside Malaysia;

    • Where personal information is required to be disclosed to various law enforcement agencies and governments for security, customs and immigration purposes;

    • Where the Company's service providers, contractors, agents or partners are located outside of Malaysia;

    • Where the Company's servers or back-up servers are located outside of Malaysia.


    and you understand and consent to the transfer of your Personal Data out of Malaysia as described herein.




Disclosure to Third Parties


  1. Your personal data may be transferred, accessed or disclosed to third parties for the Purposes or for Marketing Purposes. Further, the Company may engage other companies, service providers or individuals to perform functions on the Company's behalf, and consequently may provide access or disclose to your Personal Data to such service providers or third parties. The third parties referred to in this section include (without limitation):-


    • (a) Service providers such as the Company's information technology (IT) service providers;

    • (b) Contractors in order for the Company to complete a transaction on your behalf;

    • (c) Marketing and advertising agencies;

    • (d) Our professional advisors, including our legal advisors, auditors, accountants and consultants;

    • (e) The Company's subsidiaries, associate companies and jointly controlled entities; and

    • (f) Regulatory and governmental authorities in order to comply with statutory and government requirements.


    Your Personal Data may also be shared in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.




Access & Correction Requests and Inquiries


  1. Subject to any exceptions under applicable laws, you may request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data for Marketing Purposes and/or make any inquiries regarding your Personal Data by contacting ask@sabahbooking.com

  2. Please note that if you withdraw your consent for the Company to process your Personal Data for the Purposes, the Company may consequently not be able to transact or contract with you and may be unable to provide you the products or services which you have requested.

  3. In respect of your right to access and/or correct your Personal Data, the Company has the right to refuse your requests to access and/or make any correction to your Personal Data for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person's privacy. The Company reserves the right to impose a fee for access of your Personal Data in the amounts as permitted under law.


Links to Third-Party Websites


  1. The Website may contain links to third parties' websites. Please note that the Company is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and the Company is not responsible for the information processing practices or privacy policies of such sites.


Personal Information from Minors and Other Individuals


  1. As a parent or legal guardian, please do not allow the minor (individuals under 18 years of age) under your care to submit Personal Data to the Company. In the event that such Personal Data is provided to the Company, you hereby consent to the processing of the minor's Personal Data as his/her parent or legal guardian and personally accept and agree to be bound by this Notice and take responsibility for his or her actions.

  2. In some circumstances you may have provided personal data relating to other individuals (such as your spouse, family members, colleagues or friends) and in such circumstances you represent and warrant that you are authorised to provide their personal data to the Company and you have obtained their consent for their personal data be processed and used in the manner as set forth in this Notice and they have been alerted to the contents of this Notice.


Acknowledgement and Consent


  1. By communicating with the Company, engaging the Company or using the Company's services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by the Company as described in this Notice.



隐私权



  1. 所有在线付款均交由在线收款机构（MOLPay）代收，本公司系统不会储存您信用卡的资料，意即不会也不可能自行在您的信用卡上扣款。